PRIVACY POLICY

Comforto
Last Updated: June 30, 2026
Effective Date: June 30, 2026

Welcome to Comforto ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [WEBSITE URL] and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. This policy applies to all information collected through our website and any related services, sales, marketing, or events.

1. Information We Collect

1.1 Information You Provide Directly

When you register, place an order, or contact us, we may collect:

• Full name and contact details (email address, phone number)

• Billing and shipping address

• Payment information (processed securely—we do not store full card details)

• Account username and password

• Order history and preferences

• Messages or communications you send us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location

• Browser type, version, and operating system

• Pages visited, time spent, and links clicked

• Referring URL and exit pages

• Device identifiers and mobile network information

1.3 Information from Third Parties

We may receive information about you from third-party sources such as payment processors (Razorpay, PayU), logistics partners (Shiprocket, Delhivery), and social media platforms if you interact with our brand pages.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery

• To manage your account and provide customer support

• To send you order confirmations, invoices, and tracking updates

• To send promotional communications (only with your consent)

• To improve our website, products, and customer experience

• To detect, prevent, and address fraud or security issues

• To comply with applicable Indian laws and regulations

• To analyse trends and understand how our customers use our site

We will never sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device

      3.1 Types of Cookies We Use   

• Essential Cookies: Required for the website to function (e.g., shopping cart, login session)

• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)

• Marketing Cookies: Used to deliver relevant advertisements (e.g., Meta Pixel, Google Ads)

• Preference Cookies: Remember your settings and preferences

     3.2 Managing Cookies

You can control and/or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our website.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third parties who assist in operating our website and business (payment gateways, shipping partners, email service providers), bound by confidentiality agreements

• Legal Compliance: When required by law, court order, or government authority under Indian law

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice

• Protection of Rights: When necessary to protect the rights, property, or safety of Comforto, our customers, or others

5. Third-Party Services

Our website may integrate with or link to third-party services. These include:

• Payment Gateways: Razorpay / PayU / Paytm

• Shipping Partners: Shiprocket / Delhivery / India Post

• Analytics: Google Analytics

• Advertising: Meta (Facebook/Instagram) Pixel, Google Ads

• Email Services: [EMAIL PLATFORM] (e.g., Mailchimp or Klaviyo)

We encourage you to review the privacy policies of these third-party providers. We are not responsible for their data practices.

6. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures including:

• SSL (Secure Socket Layer) encryption for all data transmitted on our website

• Secure servers and firewalls to protect stored data

• Restricted access to personal information on a need-to-know basis

• Regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order and transaction data: Retained for 7 years as required under Indian tax and accounting laws

• Account information: Retained until you request deletion of your account

• Marketing data: Retained until you unsubscribe or withdraw consent

• Analytics data: Typically retained for 26 months

When your data is no longer needed, we will securely delete or anonymise it.

8. Your Rights as a Customer

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights:

• Right to Access

• Right to Correction

• Right to Erasure

• Right to Withdraw Consent

• Right to Grievance Redressal

• Right to Nominate

To exercise any of these rights, please contact us at [EMAIL ADDRESS]. We will respond within 30 days.

9. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date

• Notify registered users via email for material changes

• Display a prominent notice on our website for significant updates

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: India
Response Time: We aim to resolve all grievances within 24 hours of receipt.

12. Contact Us

Comforto

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [comforto.in]
Address: India

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in [CITY], India.